We believe Rathside is the best care home you could possibly choose for your loved one.
But don't just take our work for it.
Here are reviews, comments and testimonials from the people who really know what it's like to live at Rathside - Our resident's and their families.
I feel safe and part of a family again
I initially moved into Rathside around a year ago after I broke my hip at home. I found the staff and the management team very welcoming and helpful.
I have now permanently moved in here, as I felt the company and friends I have made, I would never be able to make in my own home. I feel safe and part of a family again.
We would like to thank you all very very much for the excellent care that you have given Wilt whilst he was in your care. We have all been very very appreciative to all of you in the dedication, passion and love that you showed him. We hope that you will remember him with warmth and love... he was a real character!!! Lots of love and thanks to you all.
Just to let you know how much I enjoyed the curry evening last night. I have to admit I don't eat curry, but I have to say the meal was superb and beautifully presented by Emma and the staff. It was great to see old friends again and Emma had thoughtfully sat me with joy and her chum Betty.
I actually got Betty to smile for her photo. You have got a "Gem" in Emma - She is so thoughtful and caring - A real asset to you. Oh, and how can I forget to mention those amazing cup cakes. I gave three to my son Paul to take home for his wife and my grandson Tom.
Paul texted me today to say he'd just eaten his with a delicious Macchiati Coffee (don't think that's the correct spelling) and it was superb. So our compliments to two great chefs. Looking forward to the Christmas party for more of the same. Love and Best Wishes.
Anthony and I would like to thank you and all the staff at Rathside for the loving care and attention given to Ann in her last few days and weeks. It has been a great comfort to her family and friends that she was able to end her life with her dignity intact and surrounded by people that she knew and trusted.
Her last few years at Rathside were quite happy for her. She appreciated the little things that made life special, like midnight toast feasts and eating chocolates before bed! Your staff were always prepared to help her, to put up with the odd 'grumpy' day and go the extra mile - and for that we are immensely grateful. Please pass this to your staff! All the best to all of you.
To all the staff, Thank you for all your care and kindness that you gave to my dad. It meant so much to us both.
To Sam, Lorraine & all the staff, my thanks for all the care and attention that was given to Wilf. Sometimes there have been great difficulties but he has had all your care and attention. Thanks once again.
To Suki, Sam & all the care staff, thank you so much for all the care and support you have given to both Betty and the family over the years. It gave us peace of mind, knowing that Betty was being looked after; and especially the last few days when she was given a peaceful and dignified atmosphere, up to passing away. We shall miss seeing the staff and having a laugh and a joke with them. Thank you all again. Our very best wishes.
My family and I want to take this opportunity to offer our sincere gratitude to you and especially to your devoted and caring staff who made the final years of my mother's life happy, safe and contented. Although there was an usually high turnover of staff at Rathside, it is apparent, not only to me, but to other relatives, that certain members of your staff, past and present, give that extra special attention to the needs of all the residents.
They "care" in the true sense of the word for their charges. Training and certification can qualify them on paper, but some staff go beyond those qualifications to offer love and devotion in their work, and it shines through. It takes special skill to see these qualities in people and create a working team. Staff of such stature need to be nurtured and respected, thus they will pay you back a hundredfold, making your care home(s) the most sought after in Lincolnshire.
You will recall mum's introduction to the residential care six years ago at that "dreadful" home in Brigg. I will always regret that choice, but at least it gave me an insight into what qualities to look for in her future home. I found those qualities in Rathside. Your son, Sam and your manager at that time, Anna, made mum's move to Rathside as smooth and stress free as possible. My mother changed dramatically within two days of the move. At last I could relax knowing she was being properly cared for and protected.
Obviously no care home can be 100% perfect. Such things as laundry problems and petty pilfering are irritating, but the fact that residents and relatives can voice their concerns at the monthly meeting is excellent. These meetings are important because it gives management and yourselves a good insight into what the residents and relatives want from the home. It helps, not only to improve their conditions, but advertises the fact to prospective clients who maybe seeking a good care home.
Although my family wish to thank you ALL for mum's care, I personally have to especially mention two very special carers who were there at the end of mum's life. They are Jenny Jordan and Alex (I'm afraid I don't know her last name, but I'm sure you will). I cannot begin to tell you how lovingly they treated mum and prepared her for her final journey from the home. The dignity, respect and love was palpable and, although the time as emotional and traumatic for me, I will treasure that last memory of the gentleness with which Jenny and Alex treated mum.
I discovered it was Alex "first", but she was guided by a true professional in Jenny. It is reassuring to know that forever in the future Alex will treat all those in her care in their end with the same compassion. It would please the family if you would personally pass on to Jenny and Alex our deepest gratitude and commend them for their care of my mum. I have spoken to Sam to let him know I would like to keep in touch with the home and the many friends, both residents and staff, I have made over the past four years. I hope to attend any future fund raising functions and Sam has promised to let me know of these. Kindest regards.
We would like to express our thanks to yourself and all the staff at Rathside for the care and affection given to Nellie during her stay. A special thank you to everyone for making her last few weeks comfortable and the consideration shown towards us. With many thanks and best wishes
As a family we cannot thank you enough for the way you looked after Marjorie. She was very happy with her surrogate family and you all contributed in making her last years joyful ones.
First of all to Sam and Lorraine. Thank you for being on the end of the phone and sorting out any problems on health issues we had. You never made us feel we were being a nuisance and you always did your best to rectify any issues.
To your wonderful team of carers we would like to say how grateful we are in your understanding of dementia and the way you look after residents, sometimes under very difficult circumstances. We have been at the home enough to see how patient and kind you are and we cannot praise you enough for all you did for Marjorie.
To the laundry staff, I thank you for keeping up Marjorie's appearance with superbly washed and ironed clothes. She always took pride in her appearance and it must have made her happy knowing she looked good.
To Emma, thank you for all your hard work on the entertainment side. Mum loved to sing songs and any form of music. The special events were always a great success enjoyed by both residents and relatives.
To the kitchen staff, thank you for the wonderful meals that were dished up on a daily basis and also for the wonderful birthday cakes. We also enjoyed the special meals for family and friends get together and the array of cakes made for sale.
To the cleaning staff, thank you for keeping Marjorie's room clean and tidy and something sweet. It was always a pleasure to walk in her room.
Last but not the least we were so grateful in the way you looked after mum at the end of her life. We could feel the warmth and compassion shining through from all involved. What more can we say, we are extremely grateful and would like the enclosed cheque to do something for all involved. You will always be special. With love always.